Terms & Conditions
SANNIO ITALIAN RESTAURANT & BAR — TERMS & CONDITIONS (2025)
A. How Things Work at Sannio
1. Contact & Booking Reconfirmation
We kindly ask that you save our contact details so we can reach you easily and so that any updates from us don’t get missed or sent to spam or junk folders.
📞 Phone: 0141 237 2322
📧 Email: info@sannio.co.uk
You will receive an automatic request to reconfirm your booking online.
You will receive this reconfirmation request earlier in the day — at least two days before your booking — so you have plenty of time to respond.
If you have already reconfirmed electronically, you will not normally receive a follow-up call from us.
We may still contact you by telephone the day before or on the day of your booking if we need to confirm details or discuss any updates. This call is a courtesy in addition to our online confirmation system.
As Sannio is a small and intimate restaurant, even minor changes to your party size or arrival time can affect service and table planning.
2. Booking Duration
During our busy periods, Pre-Theatre sittings, and Panto Pre-Theatre sittings, all bookings have a 1.5-hour dining time. This helps us manage service smoothly and ensures every guest can enjoy their visit without delay.
Dining time begins from your scheduled booking time, not from the moment you arrive. This avoids confusion and ensures that later bookings are not affected.
When the restaurant is less busy, we are happy to offer longer dining times where possible. If you would like additional time, please let us know and we will always do our very best to accommodate you.
3. Festive & Panto Season
During the Festive & Panto Season, the only menu available is our Festive & Panto Menu, featuring many of our most popular dishes alongside seasonal selections. Our Kids’ Menu is available for children under 12.
Each guest must order a minimum of one main course per person.
Menu items, prices, and availability may change without notice based on seasonal ingredients. We always serve from our most up-to-date menus on our website. Menus shown on older social-media posts or third-party sites may no longer reflect current offerings or prices.
4. Arriving Early
If you arrive before your booking time, please note that your table may not be available upon arrival. Our current guests may still be enjoying their meals, and we want them to finish comfortably and without feeling rushed.
This is especially true during our busy pre-theatre times. During the Festive & Panto Season, we can, on occasion, accommodate early arrivals for 4 pm bookings, but not for 5.30 pm bookings — those tables will not be ready or available until your booking time.
If you arrive early for a 5.30 pm booking, we kindly ask that you return at your booked time. We have limited space and no waiting area, and many guests will be finishing their meals and leaving just as new diners arrive. Asking you to return later allows those guests to enjoy their meal without pressure and ensures everyone can arrive and leave comfortably.
There are several great local bars nearby where you can enjoy a pre-dinner drink, including The Griffin, Roya, The Variety Bar and The Hengler’s Circus (Wetherspoons) — all just a short walk away.
5. Lateness & Delayed Arrivals
If you are running more than 10 minutes late, please contact the restaurant as soon as possible. The best way to do this is by email at info@sannio.co.uk.
We advise against calling and leaving a voicemail, as during busy pre-theatre periods we are serving guests and may not be able to listen to messages immediately. However, we receive email notifications, so if you’ve emailed, we will see it.
If you have not arrived within 10 minutes of your booking time, we will check our emails for any notification of delay.
During busy periods, if you arrive more than 10 minutes late and we have not heard from you, your table may be released to other waiting or walk-in diners. We will always do our best to accommodate you when you arrive; however, if no contact has been received, we cannot guarantee immediate seating after this 10-minute window. This policy helps us maintain smooth service for all guests.
6. Lateness & Delayed Arrivals — Our Process
For all bookings, especially group bookings, if some members of your party are running late, we can wait a maximum of 15 minutes from your scheduled booking time before taking your entire table’s food order.
To avoid delays, we recommend that a member of your dining party contact any late guests directly to confirm their arrival and take their food choices by phone, so their order can be placed with the rest of the table.
Guests arriving late are always welcome to join upon arrival. If they have missed the starter part of their meal and did not order a starter in advance or by phone, they can simply order their main course from the menu being served at that time.
Our Festive & Panto set-menu pricing still applies for latecomers. If a guest misses ordering a starter, they may choose from our 1-main course option — on our Festive & Panto & Kids’ Menus, which are the only menus available between 20 November and 5 January 2026.
During the Festive & Panto Season, our rule requiring each guest to order a minimum of one main course remains in place and also applies to any latecomers. If a guest arrives very late, this rule still applies, and we’re unable to extend the table time to accommodate the delay.
If a guest hasn’t finished their meal by the end of the scheduled booking time, we’re always happy to arrange any remaining dishes to-go so they can still enjoy their meal later.
All menu prices and options are clearly displayed on our menus and website. We fully understand that delays can happen and will always do our best to accommodate you — our goal is for everyone in your party to enjoy their dining experience at Sannio to the fullest.
7. Nearing the End of Your Table Time — Our Process
During busy periods, about 15 minutes before your allocated time ends, you’ll be offered the chance to order desserts, teas, or coffees.
If you decline, a team member will kindly say:
“If there isn’t anything else I can do for you today, I’ll prepare your bill for you in a few moments.”
If you order desserts, teas, or coffees, the same courtesy will be given while your final items are being served to you and your final bill will also be delivered to your table at the same time:
“If there isn’t anything else I can do for you today, I have prepared your bill for you, as your booking time is almost at an end.”
This ensures every guest enjoys their full time while allowing a smooth change-over for the next service.
8. End of Service & Table Turnover, and Service Charge
End of Service & Table Turnover
We understand that at the end of your meal you may wish to step away from the table — to use the bathroom, take a comfort break, or step outside to vape, smoke, or make a call.
If you’ve been away for a while, your booking has less than 10 minutes remaining, and your plates appear empty or mostly cleared, our team may begin to gently clear your table and prepare your bill. This will be placed on your table ready for your return.
We’ll always do this with care and courtesy; it simply helps keep service running smoothly for everyone, especially during busy periods.
Service Charge
A 10% service charge is automatically added to all final bills. In line with the October 2024 UK Tipping Legislation, 100% of this contribution goes directly to our team, paid through payroll and shown clearly on their wage slips.
Why It Works This Way
Some guests prefer to leave cash instead, especially when paying their bill by card. While the intention is appreciated, the full service-charge amount must still be processed through payroll to ensure transparent and compliant distribution to staff. Cash handling also brings additional banking and administrative costs for a small independent restaurant.
When paying by card, allowing the service charge to remain on the final bill is the simplest and most efficient way for the full contribution to reach our team, fairly and consistently.
B. Bookings, Deposits & Payments
1. Credit Card Guarantee, Group Bookings, Deposits, Changes & Cancellations
You may cancel or amend your booking at any time using the link in your Reservation Confirmation email. This automatically updates our system.
The following terms and conditions outline how changes and cancellations apply to small, large and private-hire bookings. Please read carefully before cancelling or amending a reservation, as charges may apply.
Sannio operates a credit card guarantee system for bookings made via TheFork and OpenTable.
Bookings of 1–4 guests:
No card guarantee or deposit is required.
Bookings of 5–9 guests (Credit Card Guarantee):
A valid debit or credit card is required to secure all bookings of 5–9 guests.
No payment is taken in advance unless a deposit is required. However, your card may be charged a no-show or late-cancellation fee if:
the booking is not honoured,
the booking is cancelled late, or
guest numbers are reduced within the required notice period.
Bookings of 10 guests or more (Deposits):
A £20 per person deposit is required for all bookings of 10+ guests, all year round. This deposit is non-refundable, but the following terms apply:
2.Changes & Cancellations (excluding Private Hire)
72-Hour Notice:
If you make changes 72 hours or more before your reservation time:
No charge applies.
For bookings with deposits, the deposit for any removed guests will be deducted from your final bill.
If you cancel the full booking 72 hours or more before your reservation time:
Any deposit paid can be transferred to you as a gift voucher for future use.
24-Hour Cancellation Charge:
If you cancel or reduce numbers within 24 hours of your booking time, a £20 per person charge applies.
If a deposit was already paid, that deposit becomes this charge and is not deducted from your final bill, as it covers loss to the restaurant.
3. Special Event Days
(e.g., Valentine’s Day & New Year’s Eve)
All bookings — regardless of party size — require a £20 per person deposit.
This deposit is non-refundable and non-transferable.
Due to high no-show rates on these dates, deposits are strictly enforced.
4. Private Hire Deposits & Cancellations
Private-hire deposits are non-refundable and non-transferable. These apply only to private-hire events and are arranged directly with Sannio and confirmed in writing.
Minor Changes:
Any small adjustments to your private-hire booking must be made at least 72 hours before your booking time.
Major Changes (including a reduction of 25% or more in guest numbers):
Private-hire bookings require 14 days’ notice for major changes or cancellations.
If major changes or cancellations are made within 14 days of your booking date and time, additional charges may apply, depending on staffing, preparation, and costs already incurred.
Your non-refundable deposit is not returned or deducted from your bill, as it forms part of the private-hire fee.
All card guarantees and payments are processed securely by our booking partners. Sannio does not have access to your full card details at any time.
5. Booking Platforms (TheFork & OpenTable)
All reservations are managed through TheFork and OpenTable. By booking, you also agree to their respective Terms & Conditions and Privacy Policies.
Both partners manage card details and payment data securely under PCI-compliant systems. Any refund or dispute relating to a charge processed by these platforms will be handled in line with their own policies.
C. Courtesy, Comfort & Consideration
1. Electronics & Consideration for Others
We understand you may need to take a call or check messages while dining. As our restaurant can be lively yet intimate, we kindly ask that if you need to take a video or phone call, please step outside or to a quieter space.
If you’ve booked a private function and your group is comfortable with it, please feel free to use devices as you wish.
2. Children & Use of Tablets or Mobile Phones
We know children can become overwhelmed or restless in a busy restaurant, and that using a tablet or phone can help them relax.
We simply ask that you bring headphones for their device so other guests aren’t disturbed. If you haven’t brought earphones, we kindly ask that another form of quiet entertainment is used instead – for example fidget toys, colouring books, playing cards, or a silent game or app on their device.
This helps maintain a calm, enjoyable environment for everyone while keeping little ones content at the table.
D. Additional Policies
1. Gift Vouchers
Non-promotional vouchers are valid for 6 months from the date of purchase.
Promotional vouchers are valid for a set time period, up to a maximum of 3 months, and exclusions may apply (e.g. not available on Valentine’s Day or Mother’s Day). All validity dates and any exclusions are clearly communicated at the time of purchase.
All vouchers are non-refundable and non-transferable.
Vouchers hold no cash value and cannot be exchanged for money, but may be used toward any food or drink purchase during their valid period.
Expired vouchers will not be accepted.
Vouchers must be presented when paying.
2. Allergies & Dietary Requirements
Please inform your server of any allergies or dietary requirements before ordering. While every care is taken, our kitchen handles all major allergens and we cannot guarantee the absence of cross-contamination.
Allergen Notice:
Our food and drinks may contain or come into contact with common allergens, including but not limited to gluten, nuts, peanuts, soy, dairy, eggs, fish, and shellfish. While we do our best to accommodate dietary needs, we cannot guarantee that any item is completely allergen-free.
3. Challenge 25 Policy
In line with UK licensing law, Sannio operates a Challenge 25 policy. If you look under 25, please be ready to show valid photo ID (passport, driving licence, or PASS-approved card) when ordering alcohol. We reserve the right to refuse service if suitable ID is not provided.
4. Privacy & Data
Customer details are collected and processed solely for managing reservations, events, and communications. Where you’ve opted in, we may use your contact details to send occasional updates or offers. We never sell or share your data outside of our booking partners (TheFork and OpenTable). Data is handled in line with UK GDPR regulations.
5. General
Sannio reserves the right to refuse service or entry where necessary. Management decisions are final.
By confirming a booking, purchasing a voucher, or making a payment through TheFork, OpenTable, or our website, you agree to these Terms & Conditions.