SANNIO ITALIAN RESTAURANT & BAR — TERMS & CONDITIONS (2025)

1. Pre-Authorisation & Group Bookings

• Sannio operates a pre-authorisation system for bookings made via TheFork and OpenTable.

• A secure card hold is taken at the time of booking – no money is charged in advance. This verifies your details and confirms your reservation.

• Pre-authorisations may be used to charge a no-show or late-cancellation fee if a booking is not honoured or cancelled outside the notice period.

• Pre-authorisation is required for all bookings of 5 guests or more, year-round.

• The pre-authorisation amount will be shown during the booking process.

• No deposits are taken, except where a private-hire function deposit is agreed directly with Sannio.

• Any changes to your party size should be made at least 72 hours before your booking.

• All pre-authorisations are handled securely by our booking partners; Sannio has no access to your card details.

2. Booking Platforms

(TheFork & OpenTable)

• All reservations are managed through TheFork and OpenTable.

• By booking, you also agree to their respective Terms & Conditions and Privacy Policies.

• Both partners manage pre-authorisations and payment data securely under PCI-compliant systems.

• Any refund or dispute relating to a charge processed by these platforms will be handled in line with their own policies.

3. Booking Changes & Cancellations

(24-Hour Policy / Private Hire)

• Any changes or cancellations must be made at least 24 hours before your booking time via your booking link or confirmation email.

• Cancellations within 24 hours, or a failure to attend without notice, will incur a charge of £20 per person for weekday lunchtime bookings, and £25 per person for pre-theatre, evening, and weekend bookings.

• Pre-authorised cards may be charged in line with TheFork’s 24-hour policy.

• For group bookings, we appreciate as much notice as possible – 72 hours where feasible – to allow for rescheduling.

• Private-hire functions require 72 hours’ cancellation notice.
  Any deposit taken for private hire is non-refundable and non-transferable under all circumstances.
  Private-hire function booking deposits, if required, are arranged directly with Sannio and confirmed in writing.

We may contact you by telephone the day before or on the day of your booking to confirm your attendance or discuss any changes to your reservation.
This is not a required part of our booking process, but a courtesy call in addition to our online booking confirmation.

As Sannio is a small and intimate restaurant, even minor changes to your party size or arrival time can affect service and table allocation.
We kindly ask that you save our restaurant phone number and email address so we can reach you easily, and to ensure any updates from us are not missed or sent to spam or junk folders.

Phone: 0141 237 2322
Email: info@sannio.co.uk

4. Gift Vouchers

• Non-promotional vouchers are valid for 6 months from the date of purchase.

• Promotional vouchers are usually valid for a set time period, up to a maximum of 3 months, and exclusions may apply — such as not being available for use on Valentine’s Day or Mother’s Day. All validity dates and any exclusions are clearly communicated at the time of purchase.

• All vouchers are non-refundable and non-transferable.

• Vouchers hold no cash value and cannot be exchanged for money, but may be used toward any food or drink purchase during their valid period.

• Expired vouchers will not be accepted.

• Vouchers must be presented when paying.

5. Booking Duration

• 1-course bookings = 60-minute dining time.

• 2-course bookings = 90-minute dining time.

• Dining time starts from your scheduled booking time, not arrival.

• Late arrival does not extend your end time.

• If seated early, your time begins when the first guest is seated.

• For group bookings, if some guests are late, we can wait up to a maximum of

  15 minutes from your initial scheduled booking time before we must take your tables food order. This is to keep service on schedule.

6. Festive Period & Menu Availability

During our Festive & Panto Season, the only menu available is our Festive & Panto Menu, featuring many of our most popular dishes alongside seasonal selections.
Our Kids’ Menu is available for children under 12.

Each guest must order a minimum of one main course per person.
If your table chooses to dine from main courses only, your table time will be 60 minutes.

Menu items, prices, and availability may change without notice based on seasonal ingredients.
We always serve from our most up-to-date menus on our website.
Menus shown on older social-media posts or third-party sites may no longer reflect current offerings or prices.

7. Lateness & Delayed Arrivals

If you are running more than 10 minutes late, please contact the restaurant as soon as possible.
If we are busy serving guests and unable to answer, please leave a voicemail — we receive email notifications of all messages, so your update will still reach us.

During busy periods, if you arrive more than 15 minutes late and we have not heard from you, your table may be released to other waiting or walk-in diners.
We always do our best to accommodate you when you arrive; however, if we have not received contact or a voicemail during a busy service, we cannot guarantee immediate seating or table availability after this 15-minute window.
This time limit is part of our booking Terms & Conditions and helps us maintain a smooth service for all guests.

For all bookings, especially group bookings, if some members of your party are running late, we can wait a maximum of 15 minutes before taking your food order.
This ensures the rest of your party can enjoy their meal without feeling rushed, and helps keep service on schedule for following bookings.

If any guest is delayed longer than this, we recommend calling them and taking their order by phone so it can be placed with the rest of the table.
Guests arriving late are welcome to join upon arrival, if they have missed the starters part of their dining experience, and have not managed to order their starter and /or main course via telephone or pre-order, they should order their main course from the menu being served at that time.
Please note that during set menu periods, such as our Festive & Panto Season, pricing will apply according to the menu available for that time slot — including the 1-course only option or upgrading to a main course and dessert, both of which are clearly priced on our menu.

We fully understand that delays can happen and will always do our best to accommodate you wherever possible — our goal is for everyone in your party to enjoy their dining experience at Sannio to the fullest.

8. Nearing the End of Your Table Time — Our Process

For 60- and 90-minute bookings during busy periods, about 15 minutes before your allocated time ends you’ll be offered the chance to order desserts, teas, or coffees.

If you decline, a team member will kindly say:

“If there isn’t anything else I can do for you today, I’ll prepare your bill for you in a few moments.”

If you do order desserts, teas, or coffees, the same courtesy will be given once they’re served:

“If there isn’t anything else I can do for you today, I’ll prepare your bill for you in a few moments, as your booking time is almost at an end.”

This ensures every guest enjoys their full time while allowing a smooth change-over for the next service.

End of Service & Table Turnover

We understand that at the end of your meal you may wish to step away from the table – to use our bathrooms, take a comfort break, or step outside to vape, smoke, or make a call.
If you’ve been away for a while, your booking has less than 10 minutes remaining, and your plates appear empty or mostly cleared, our team may begin gently clearing the table to prepare for the next guests.
We’ll always do this with care and courtesy; it simply keeps service running smoothly for everyone.

9. Electronics & Consideration for Others

We understand you may need to take a call or check messages while dining.
As our restaurant can be lively yet intimate, we kindly ask that if you need to take a video or phone call, please step outside or to a quieter space.
If you’ve booked a private function, and your group is comfortable with it, please feel free to use devices as you wish.

10. Children & Use of Tablets or Mobile Phones

We know children can become overwhelmed or restless in a busy restaurant, and that using a tablet or phone can help them relax.
We simply ask that you bring headphones for their device so other guests aren’t disturbed.
Many children are used to full volume at home, and sudden changes can be upsetting – headphones keep everyone happy: your child, other diners, and you.

If you haven’t brought earphones, we kindly ask that another form of quiet entertainment is used instead – for example fidget toys, colouring books, playing cards, or a silent game on their device.
Alternatively, children can use apps or games that don’t produce sound instead of watching videos aloud.
This helps maintain a calm, enjoyable environment for everyone while still keeping little ones content at the table.

11. Service Charge & Tips

(Updated for October 2024)

• A 10 % service charge is automatically added to all final bills.

• 100 % of this charge goes directly to our team members.

• It’s paid into their bank accounts and recorded on wage slips in line with the UK Tipping Legislation (October 2024).

• Card and cash tips are treated equally and subject to the same tax rules.

• Removing the service charge from your bill does not make any difference to the team member — the full amount still goes directly to them.

• This system ensures our team receive their tips fairly, transparently, and securely.

12. Allergies & Dietary Requirements

Please inform your server of any allergies or dietary requirements before ordering.
While every care is taken, our kitchen handles all major allergens and we cannot guarantee the absence of cross-contamination.

Allergen Notice:
Our food and drinks may contain or come into contact with common allergens, including but not limited to gluten, nuts, peanuts, soy, dairy, eggs, fish, and shellfish.
While we do our best to accommodate dietary needs, we cannot guarantee that any item is completely allergen-free.

13. Challenge 25 Policy

In line with UK licensing law, Sannio operates a Challenge 25 policy.
If you look under 25, please be ready to show valid photo ID (passport, driving licence, or PASS-approved card) when ordering alcohol.
We reserve the right to refuse service if suitable ID is not provided.

14. Privacy & Data

Customer details are collected and processed solely for managing reservations, events, and communications.
Where you’ve opted in, we may use your contact details to send occasional updates or offers.
We never sell or share your data outside of our booking partners (TheFork and OpenTable).
Data is handled in line with UK GDPR regulations.

15. General

Sannio reserves the right to refuse service or entry where necessary.
Management decisions are final.
By confirming a booking, purchasing a voucher, or making a payment through TheFork, OpenTable, or our website, you agree to these Terms & Conditions.