Terms & Conditions
SANNIO ITALIAN RESTAURANT & BAR — TERMS & CONDITIONS (2026)
A. How Things Work at Sannio
1. Contact & Booking Reconfirmation
We kindly ask that you save our contact details so we can reach you easily and so that any updates from us don’t get missed or sent to spam or junk folders.
📞 Phone: 0141 237 2322
📧 Email: info@sannio.co.uk
You will receive an automatic request to reconfirm your booking online.
This reconfirmation request is sent at least two days before your booking, giving you plenty of time to respond.
If you have already reconfirmed electronically, you will not normally receive a follow-up call from us.
We may still contact you by telephone the day before or on the day of your booking if we need to confirm details or discuss any updates. This call is a courtesy in addition to our online confirmation system.
As Sannio is a small and intimate restaurant, even minor changes to party size or arrival time can affect service and table planning.
2. Booking Duration
During busy periods, pre-theatre sittings, and event-led services, all bookings have a 1.5-hour dining time.
Dining time begins from your scheduled booking time, not from the moment you arrive. This ensures later bookings are not affected and avoids confusion.
When the restaurant is quieter, we are happy to offer longer dining times where possible. If you would like additional time, please let us know and we will always do our very best to accommodate you.
3. Arriving Early
If you arrive before your booking time, your table may not yet be available. Our current guests may still be enjoying their meals, and we want them to finish comfortably and without feeling rushed.
This is especially important during busy pre-theatre periods. We have limited space and no waiting area, and tables are turned carefully to ensure smooth service.
If you arrive early and your table is not ready, we kindly ask that you return at your booked time.
There are several nearby bars where you may enjoy a drink before your reservation, including The Griffin, Roya, The Variety Bar and The Hengler’s Circus (Wetherspoons) — all within a short walk.
4. Lateness & Delayed Arrivals
If you are running more than 10 minutes late, please contact the restaurant as soon as possible.
📧 Email is the best way to notify us: info@sannio.co.uk
We advise against leaving voicemail messages, as during busy service periods we may not be able to listen to them immediately. Email notifications are received and checked promptly.
If you have not arrived within 10 minutes of your booking time, we will check our emails for any notification of delay.
During busy periods, if no contact has been received, your table may be released to other waiting or walk-in diners. We will always do our best to accommodate you on arrival, but immediate seating cannot be guaranteed after this window.
5. Lateness & Delayed Arrivals — Our Process
For all bookings — especially group bookings — if some members of your party are running late, we can wait a maximum of 15 minutes from your scheduled booking time before taking the full table’s food order.
To avoid delays, we recommend that a member of your party contacts any late guests directly and takes their food choices by phone so their order can be placed with the rest of the table.
Late-arriving guests are always welcome to join on arrival.
If they have missed the starter part of their meal, they may simply order a main course from the menu being served at that time.
If a guest has not finished their meal by the end of the scheduled booking time, we are happy to arrange any remaining dishes to-go where possible.
6. Nearing the End of Your Table Time — Our Process
During busy periods, around 15 minutes before the end of your allocated dining time, you’ll be offered the opportunity to order desserts, teas, or coffees.
If you decline, a team member may say:
“If there isn’t anything else I can do for you today, I’ll prepare your bill for you in a few moments.”
If you order desserts, teas, or coffees, the same courtesy will be given while your final items are being served, and your bill will be delivered to your table at the same time.
This ensures you enjoy your full booking time while allowing a smooth change-over for the next service.
7. End of Service, Table Turnover & Service Charge
End of Service & Table Turnover
At the end of your meal, you may wish to step away from the table — for example, to use the bathroom, step outside, vape, smoke, or make a call.
If you have been away for a while, your booking has less than 10 minutes remaining, and your plates appear empty or mostly cleared, our team may begin gently clearing your table and preparing your bill. This will be placed on your table ready for your return.
This is always done with care and courtesy and helps ensure smooth service for all guests.
Service Charge
A 10% service charge is automatically added to all final bills.
In line with October 2024 UK Tipping Legislation, 100% of this service charge goes directly to our team, paid through payroll and shown clearly on their wage slips.
Some guests prefer to leave cash instead. While appreciated, the full service charge must still be processed through payroll to ensure transparent and compliant distribution. When paying by card, allowing the service charge to remain on the bill is the simplest and most efficient way for the full contribution to reach our team fairly.
8. Seasonal & Event-Specific Dining Periods (Including Christmas & Panto)
At certain times of the year — including the Christmas and Panto season — Sannio operates a reduced or set menu to ensure smooth service during our busiest periods.
During these periods:
The advertised seasonal or event-specific menu will be the only menu available
Our Kids’ Menu remains available for children under 12
Each guest must order a minimum of one main course
Menu items, prices, and availability may change depending on seasonal ingredients and demand. We always serve from the most up-to-date menus shown on our website.
Specific dates for seasonal menus are clearly communicated on our website, booking platforms, and reservation confirmations.
B. Bookings, Deposits, Payments & Group Dining
1. Credit Card Guarantee, Group Bookings, Deposits, Changes & Cancellations
You may cancel or amend your booking at any time using the link in your reservation confirmation email. This automatically updates our system.
Sannio operates a credit-card guarantee system for bookings made via TheFork and OpenTable.
Bookings of 1–4 Guests
No card guarantee or deposit is required.
Bookings of 5–9 Guests (Credit Card Guarantee)
A valid debit or credit card is required to secure bookings of 5–9 guests.
No payment is taken in advance unless a deposit is required. However, your card may be charged a no-show or late-cancellation fee if:
the booking is not honoured
the booking is cancelled late
guest numbers are reduced within the required notice period
Bookings of 10 Guests or More (Deposits)
A £20 per person deposit is required for all bookings of 10+ guests, all year round. This deposit is non-refundable, subject to the terms below.
Menu Policy for Group Bookings
For all bookings of 10 or more guests, dining is available exclusively from our 2-course All Day Set Menu. À la carte dining is not available for group bookings of this size and more.
2. Changes & Cancellations (Excluding Private Hire)
72-Hour Notice
If changes are made 72 hours or more before your reservation time:
No charge applies
For bookings with deposits, the deposit for any removed guests will be deducted from your final bill
If the full booking is cancelled 72 hours or more in advance:
Any deposit paid may be transferred to a gift voucher for future use
24-Hour Cancellation Charge
If you cancel or reduce numbers within 24 hours of your booking time, a £20 per person charge applies.
If a deposit was already paid, that deposit becomes this charge and is not deducted from your final bill, as it covers loss to the restaurant.
3. Special Event Days
(e.g. Valentine’s Day & New Year’s Eve)
All bookings, regardless of party size, require a £20 per person deposit.
This deposit is non-refundable and non-transferable.
Due to historically high no-show rates, deposits on these dates are strictly enforced.
4. Private Hire Deposits & Cancellations
Private-hire deposits are non-refundable and non-transferable and are arranged directly with Sannio and confirmed in writing.
Minor changes must be made at least 72 hours before the booking time.
Major changes — including a reduction of 25% or more in guest numbers — require 14 days’ notice.
If made within 14 days, additional charges may apply depending on staffing, preparation, and costs already incurred.
Private-hire deposits are not deducted from the final bill, as they form part of the private-hire fee.
5. Booking Platforms (TheFork & OpenTable)
All reservations are managed through TheFork and OpenTable. By booking, you also agree to their respective Terms & Conditions and Privacy Policies.
All card guarantees and payments are processed securely by these platforms. Sannio does not have access to your full card details at any time.
C. Courtesy, Comfort & Consideration
1. Electronics & Consideration for Others
We understand you may need to take a call or check messages while dining. As Sannio is an intimate space, we kindly ask that video or phone calls are taken outside or in a quieter area.
For private functions, device use is at the discretion of your group.
2. Children & Use of Tablets or Mobile Phones
We understand that tablets or phones can help children relax in a busy restaurant.
We kindly ask that headphones are used. If headphones are not available, we request that another form of quiet entertainment is chosen, such as colouring, fidget toys, cards, or silent games.
This helps maintain a calm and enjoyable environment for all guests.
D. Additional Policies
1. Gift Vouchers
Non-promotional vouchers are valid for 6 months from the date of purchase.
Promotional vouchers are valid for a specified period of up to 3 months and may have exclusions (e.g. Valentine’s Day or Mother’s Day). All details are communicated at the time of purchase.
All vouchers are non-refundable, non-transferable, and have no cash value.
Expired vouchers will not be accepted.
Vouchers must be presented when paying.
2. Allergies & Dietary Requirements
Please inform your server of any allergies or dietary requirements before ordering.
Our kitchen handles all major allergens, and while every care is taken, we cannot guarantee the absence of cross-contamination.
3. Challenge 25 Policy
Sannio operates a Challenge 25 policy. If you look under 25, you may be asked for valid photo ID when ordering alcohol. We reserve the right to refuse service if suitable ID is not provided.
4. Privacy & Data
Customer details are collected solely for managing reservations, events, and communications. Where opted in, we may send occasional updates or offers.
We never sell or share customer data outside of our booking partners and operate in line with UK GDPR regulations.
5. General
Sannio reserves the right to refuse service or entry where necessary. Management decisions are final.
By confirming a booking, purchasing a voucher, or making a payment through our website, TheFork, or OpenTable, you agree to these Terms & Conditions.