Terms & Conditions
SANNIO ITALIAN RESTAURANT & BAR — TERMS & CONDITIONS (2026)
1. Contacting you & Confirming your Booking
We kindly ask that you save our contact details so we can reach you easily and so that any updates from us do not get missed or sent to spam or junk folders.
📞 0141 237 2322
📧 info@sannio.co.uk
You will receive an automatic request to reconfirm your booking online at least two days before your reservation.
If you have already reconfirmed electronically, you will not normally receive a follow-up call.
We may still contact you by telephone the day before or on the day of your booking if clarification is required. This call is a courtesy in addition to our online confirmation system.
As Sannio is a small and intimate restaurant, even minor changes to party size or arrival time can affect service and table planning.
2)Booking Requests & Reservations
Bookings for 5 guests or more are treated as provisional booking requests and are not automatically confirmed. This is made clear by the email we send to you called ‘Your booking at Sannio is awaiting confirmation by the restaurant’ which details our reservation request policy.
Reservations of this size remain provisional until reviewed and formally confirmed by the restaurant.
Sannio operates a Table Allocation Policy for all bookings that require confirmation. This allows us to allocate tables and booking times in a way that works best for all guests while maintaining smooth service throughout the day.
If the requested time is unavailable, the booking may be allocated to the closest suitable available time based on:
• Group size
• Existing reservations
• Pre-theatre and performance schedules
• Seasonal demand
Confirmation of the allocated time will be issued by email when your booking moves from being a request to a confirmed reservation.
Therefore is it very important that you check the reservation details on your ‘Confirmation of your Booking at Sannio’ email.
The booking holder is responsible for reviewing the confirmed reservation details carefully, as the allocated time may differ from the original request.
If the confirmed time is not amended or declined by the booking holder, it will be treated as accepted.
Once confirmed, cancellation and reduction policies apply in full in accordance with these Terms & Conditions.
3) Deposits
A deposit is required to secure all bookings of 9 guests or more. Deposits are required to be paid immediately, at the time of your Booking Request (please be aware of our Table Allocation Policy mentioned above)
Deposits are deducted from your final bill on the day of your visit, subject to any booking changes, reductions in numbers or cancellation charges outlined in these Terms & Conditions.
b) Deposits - Special Event Days
(e.g. Valentine’s Day & New Year’s Eve)
All bookings require a £20 per person deposit..
For special event days, peak dates, seasonal periods, or selected high-demand services, deposits may be required for bookings of any size. Where a deposit is required, this will be confirmed by the restaurant at the time of booking and the any differing terms associated to deposit paid.
Why Do I Need To Provide A Card Guarantee?
Bookings of 1 to 8 guests require a credit or debit card guarantee when reserved through platforms such as TheFork or other supported online reservation platforms.
A card guarantee is not the same as paying a deposit.
No money is taken from your account when you make the booking. Your card details are simply held securely as a guarantee against late cancellations and no-shows.
If you attend your booking as planned, or cancel within the required notice period, your card will not be charged.
If the booking terms relating to late cancellations or no-shows are not met, a charge of £20 per guest will be applied to the card provided, in line with the booking terms agreed at the time of reservation.
Card guarantees help us reduce empty tables, plan staffing and continue offering online reservations without asking every guest to pay a deposit in advance.
4) Menu Availability Policy
Bookings of 9 guests or more (including children)
Bookings of this size of guests or more dine exclusively from our selected 2- or 3-course set menu options. À la carte dining is not available for parties of this size and is not available during the Festive & Panto season. (20 November – 3 January).
Kids Menu for children aged under 12 is available all year round.
5. Booking Changes & Cancellations
Plans change. We get it.
As a small independent family restaurant, a little notice goes a long way and helps us make sure everything runs smoothly for you and for our other guests.
We simply ask that we're not the last to know if plans change.
If you need to make changes to your booking, please email us as soon as possible at info@sannio.co.uk
Want to add guests? We'll always do our best to help, subject to availability.
The bigger the booking, the more notice we need if plans change. The details below explain how it all works.
6)Making Changes to Your Booking
Currently being updated. Return soon for full details
6)How things Work at Sannio
a) Booking Duration
During busy, pre-theatre and event-led services, bookings are allocated 1.5 hours.
Dining time begins from the scheduled booking time, not arrival time.
Extended time must be requested when booking and is subject to availability.
Tables must be vacated promptly at the end of the allocated time.
b) Pre-Theatre & Busy Service Slots (excludes Panto Season)
**5:30pm is rarely available, unless it is a quieter show or non show day**
• 4:30pm / 4:45pm — table required back by 6:15pm
Best suited to guests dining before going out locally before the show. The King’s Theatre doors generally open at the end of your dining time with us.
• 6:15pm / 6:30pm — ideal for guests who want to arrive at the theatre shortly before the performance begins.
c) Food Ordering
For all bookings, if any of your guests are running late, we understand you may want to wait until their arrival before ordering your meals.
For food orders, we can wait a maximum of 15 minutes from the start of your scheduled booking time before we must place your table’s food order and this applies to your entire table.
Provisional cooking timings are carefully calculated by the kitchen before service begins, based on number of guests booked and their arrival times; so multiple delays in orders being placed, due to lateness of guests, will impact the full restaurant, unless it is carefully managed by us. This is the reason for our 15 minute food ordering policy.
d) Arriving Early
If you arrive before your booking time, your table may not yet be available, as current guests are still enjoying their meals.
We are a small restaurant with no waiting area. Tables are turned carefully to ensure smooth service.
If your table is not ready, we kindly ask that you return at your booked time.
There are several nearby bars where you may enjoy a drink before your reservation, including The Griffin, Roya, The Variety Bar and The Hengler’s Circus (Wetherspoons) — all within a short walk.
e) Lateness
If you are running late, by 10 minutes or more, please let us know as soon as possible by email at info@sannio.co.uk.
As we are often busy serving guests, we may not always be able to answer the phone immediately. Our tablets are constantly monitored during service, so a quick email is often the fastest and most reliable way to reach us.
If you are unable to contact us yourself, another member of your party can do so on your behalf.
During busy periods, tables may need to be released if no contact has been received.
Dining time is not extended due to late arrival.
f) Nearing the End of Your Table Time — Our Process
Around 15 minutes before the end of your booked dining time, you will be offered the opportunity to order desserts, teas or coffees.
If you decline, a team member may say:
“If there isn’t anything else I can do for you today, I’ll prepare your bill for you in a few moments.”
If you order desserts, teas or coffees, the same courtesy will be given while your final items are being served, and your bill will be delivered to your table at the same time.
This ensures you enjoy your full booking time while allowing a smooth change-over for the next service. This is a strict policy during those busy pre theatre times on show days.
If you are looking for a longer booking time, less busy experience, then booking at lunchtimes, or after 7:15pm on show days, or booking with us when there is no show on over at the King’s Theatre, would be your best option where we can be much more accommodating when it comes to table timings.
g) End of Service & Table Turnover
At the end of your meal, you may wish to step away from the table — for example, to use the bathroom, step outside, vape, smoke, or make a call.
If you have been away for a while, and your booking has less than 15 minutes remaining, your plates appear empty or mostly cleared, our team may begin gently clearing your table and preparing your bill. The bill will be placed on your table ready for your return.
This is always done with care and courtesy and ensures you enjoy your full booking time while allowing a smooth change-over for the next service. This is a strict policy during those busy pre theatre times on show days.
7) 10% Service Charge
A 10% service charge is automatically added to all final bills.
The service charge is clearly communicated throughout the booking process, on our website and on our menus.
In line with October 2024 UK tipping legislation, 100% of this service charge goes directly to our team. This is delivered electronically to our team via payroll and is shown clearly on wage slips. As there is no cash handling involved within our main process, this keeps things fair for all teams members and significantly reduces the risk of errors in the amount received, and removes the risk of team members not being aware of, or not understanding what they are due to receive, when compared to cash gratuities.
Some guests prefer to leave cash instead, even when paying their bill by card. While appreciated, the full service charge is still processed through electronic payroll to ensure transparent and compliant distribution. When paying by card, allowing the service charge to remain on the bill is the simplest and most efficient way for the full contribution to reach our team fairly.
8. Festive Period
(20 November – 3 January)
Here is some usual information about what is different at Sannio during this time, compared to the rest of the year.
a) Menus
The only menus available during this time are the Festive & Panto Menu and Kids menu.
b) Festive & Panto Booking Slots
• 4:00pm — table required back by 5:30pm
Best suited to guests dining before going out locally before going to the show. The King’s Theatre doors generally open at the end of your dining time with us.
• 5:30pm — recommended for families with children who are attending the Pantomime, allowing arrival shortly before the show begins.
9. Courtesy, Comfort & Consideration
a) Electronics & Consideration for Others
We kindly ask that video or phone calls are taken outside or in a quieter area.
For private functions, device use is at the discretion of your group.
b) Children & Use of Tablets or Mobile Phones
We understand that tablets or phones can help children relax and often regulate within a busy environment.
We kindly ask that headphones are used. This allows your child to play their games or shows at the sound level they are used to at home, or the level they enjoy. If headphones are not available, we request that another form of quiet entertainment is chosen, such as colouring, fidget toys, cards, or silent games.
This helps maintain a calm and enjoyable environment for all guests.
10. Additional Policies
a) Gift Vouchers
Gift vouchers are available to purchase directly from the restaurant.
Gift vouchers start from £50.
Payment for e-gift vouchers is made securely by online payment.
Gift vouchers are emailed directly to the purchaser or nominated recipient instantly, which will contain a unique ‘Redemption Code’ which should be given to the restaurant at time of booking or before your bill is prepared.
Non-promotional vouchers are valid for 6 months from the date of purchase.
Promotional vouchers may have shorter validity periods and exclusions.
All vouchers are non-refundable, non-transferable and have no cash value.
Expired vouchers will not be accepted.
Vouchers must be presented when paying.
b) Available Menus
Menus displayed across third-party platforms, search engines, external websites or older social media posts may not reflect the most current menu available as well as Menus that are not available during the Festive & Panto Season.
The official Sannio website displays the most up-to-date Festive & Panto menu & Kids Menu, and these are the menus we operate from.
c) Allergies & Dietary Requirements
Please inform your server of any allergies or dietary requirements before ordering.
Our kitchen handles all major allergens and, while every care is taken, we cannot guarantee the absence of cross-contamination.
d) Challenge 25 Policy
Sannio operates a Challenge 25 policy. If you look under 25, you may be asked for valid photo ID when ordering alcohol.
e) Privacy & Data
Customer details are collected solely for managing reservations and communications. We operate in line with UK GDPR regulations.
f) General
By confirming a booking, purchasing a voucher, paying a deposit, making a payment directly with the restaurant, or booking through our website, TheFork or OpenTable, you agree to these Terms & Conditions.