Guest Information, Booking Terms & Conditions
Before You Book
Whether you're joining us for a quick pre-theatre meal, a family celebration, a catch-up with friends or a larger group gathering, we're delighted you've chosen to spend some time with us.
As a small independent family-run restaurant, every table matters. Many of our bookings, particularly larger groups, festive reservations and theatre dining tables, require careful planning and table allocation behind the scenes.
The information below explains how bookings, deposits, changes and cancellations work at Sannio. We know it's not the most exciting read, but we'd much rather be clear from the start than have any surprises later.
Before Your Visit
We kindly ask that you save our contact details so any important updates about your booking don't end up hidden away in a spam or junk folder.
📞 0141 237 2322
Before your visit, you'll normally receive an automatic request to reconfirm your booking online.
If you've already reconfirmed, you won't usually hear from us again. However, there may occasionally be times when we give you a quick call before your booking if we need to clarify a detail, confirm guest numbers or discuss a special request.
As Sannio is a small and intimate restaurant, even minor changes to guest numbers or arrival times can have a knock-on effect on table planning throughout the day. That's why we sometimes get in touch before your visit.
How Booking Requests & Table Allocation Work
Bookings for 5 guests or more are treated as booking requests rather than instant confirmations.
This gives our team the opportunity to carefully plan tables, dining times and service throughout the day, particularly during busy periods, theatre performances and seasonal events.
If your preferred dining time is unavailable, we may offer the closest suitable alternative.
Once your booking request has been reviewed, you'll receive a confirmation email showing your allocated reservation time.
We kindly ask that you check this email carefully, as the confirmed dining time may differ from the original time requested.
If the confirmed reservation is not amended or declined, it will be treated as accepted.
Once a booking has been confirmed, the relevant deposit, amendment and cancellation policies will apply.
This process allows us to make the best use of a small restaurant and helps us accommodate as many guests as possible throughout the day.
Why Do You Need My Card Details?
Bookings of 4 to 8 guests require a credit or debit card guarantee when reserved through platforms such as TheFork or other supported online reservation platforms.
A card guarantee is not the same as paying a deposit.
No money is taken from your account when you make the booking. Your card details are simply held securely as a guarantee against late cancellations and no-shows.
If you attend your booking as planned, or cancel within the required notice period, your card will not be charged.
If the booking terms relating to late cancellations or no-shows are not met, a charge of £20 per guest will be applied to the card provided, in line with the booking terms agreed at the time of reservation.
Card guarantees help us reduce empty tables, plan staffing and continue offering online reservations without asking every guest to pay a deposit in advance.
When Do I Need To Pay a Deposit?
For bookings of 9 guests or more, deposits help secure reservations and protect the restaurant against late cancellations, guest reductions and no-shows.
Standard Bookings
A deposit of £20 per person is required for bookings of 9 guests or more.
Special Event Days
Special event days, including but not limited to Valentine's Day, New Year's Eve and selected seasonal events, may operate under different deposit, amendment and cancellation terms.
Where special event terms apply, these will be clearly communicated at the time of booking.
Unless otherwise stated, deposits paid for special event bookings are non-refundable and non-transferable.
Paying Your Deposit
Payment is taken immediately, at the time of your Booking Request (please be aware of our Table Allocation Policy mentioned above)
How Deposits Are Used
Deposits are deducted from your final bill on the day of your visit, subject to any booking changes, reductions in guest numbers or cancellation charges that may apply under the relevant booking policy.
Can I Cancel My Booking?
Of course, although we hope you'll still come and see us another time.
If you need to cancel your booking, simply let us know before the notice period applicable to your booking has been reached.
Any deposits paid will then be refunded in full.
If you cancel after your notice period has been reached, deposits paid will be retained by Sannio.
As a small independent restaurant, it becomes increasingly difficult to refill tables and replace lost bookings at short notice, particularly larger group bookings and during busy periods.
Please note that special event days, including Valentine's Day, New Year's Eve and selected seasonal events, operate under separate and often stricter booking terms. Deposits for these events are frequently non-refundable and non-transferable, and full pre-payment may sometimes be required.
Can I Change or Cancel My Booking?
Usually, yes.. We understand that plans can change. The earlier you let us know, the more options we're likely to have available.
To avoid any cancellation or amendment charges, and to ensure deposits remain fully refundable, we simply ask that any changes or cancellations are made before the following notice period is reached:
Original Booking Size Changes or Cancellations Must Be Made At Least:
5-8 guests - 2 days before your booking.
9-14 guests - 5 days before your booking.
15-20 guests - 7 days before your booking.
21–30 guests - 14 days before your booking.
31–50 guests - 28 days before your booking.
Once the relevant notice period has been reached, deposits relating to cancelled guests or cancelled bookings may be retained by Sannio.
Fewer Guests Can Make It. What Happens?
We understand that plans can change and occasionally not everyone originally booked can attend.
If your guest numbers reduce before your notice period has been reached, simply let us know.
Any deposits already paid for those guests will remain attached to the booking and will be deducted from your final bill when you dine with us.
Example:
You book for 15 guests and pay a £300 deposit.
Two guests can no longer attend and you let us know before your 7-day notice period begins.
The full £300 deposit remains on the booking and will be deducted from your final bill when you visit.
If guest numbers are reduced after your notice period has been reached, deposits paid for guests no longer attending will be retained by Sannio.
The remaining deposits will stay attached to your booking and will still be deducted from your final bill as normal.
Large reductions in guest numbers may affect the suitability of the original reservation. In these circumstances, Sannio reserves the right to amend, relocate or cancel the booking where necessary.
Why?
As a small independent restaurant, it becomes increasingly difficult to refill tables and replace lost bookings at short notice, particularly larger group bookings. The closer it gets to your booking date, the less opportunity we have to offer those seats to other guests.
Your notice period is based on the number of guests originally booked, even if your guest numbers later change.
Example:
If you originally booked for 15 guests, your booking falls into our 15–20 guest category and requires 7 days' notice.
Even if your numbers later reduce to 10 guests, the same 7-day notice period still applies.
Adding Guests
If you'd like to add guests to your booking, we'll always do our best to accommodate this, subject to availability.
Reducing Guest Numbers
Guest numbers may be reduced without charge up until the applicable cancellation deadline detailed above.
After this point, deposits relating to guests who can no longer attend will be retained by Sannio and will not be deducted from the final bill.
Changing the Date of Your Booking
Date changes may be requested up until the applicable cancellation deadline.
Bookings may only be moved once and the new reservation date must be within 3 months of the original booking date.
Alternative dates are subject to availability and cannot be guaranteed during Festive & Panto Season, Valentine's Day, Mother's Day, Father's Day, New Year's Eve or other peak trading periods, particularly during times of exceptionally high demand.
Requests made after the applicable cancellation deadline will be treated as a cancellation.
Changing the Time of Your Booking
Requests to change booking times are subject to availability and operational requirements.
Alternative dining times cannot be guaranteed.
Cancellation Notice Periods
Number of Guests Notice Required
5–8 Guests 2 Days
9–14 Guests 5 Days
15–20 Guests 7 Days
21–30 Guests 14 Days
31–50 Guests 28 Days
If You Need to Cancel
Deposits are fully refundable up until the applicable cancellation deadline.
Once the relevant cancellation deadline has passed, deposits become non-refundable.
Where only part of a booking is cancelled, deposits relating to the cancelled guests will be retained, while deposits for attending guests will continue to be deducted from the final bill.
What Happens If Sannio Needs To Cancel My Booking?
Thankfully, this is extremely rare.
However, in exceptional circumstances, Sannio may need to cancel or amend a reservation. This could include situations such as unforeseen operational issues, building emergencies, severe weather, or other circumstances beyond our reasonable control.
If we need to cancel your booking, any deposits paid will be refunded in full.
Where possible, we will always try to offer an alternative date or time, although this cannot be guaranteed.
What Happens If I Don't Turn Up?
We completely understand that life can be unpredictable. However, if you're unable to attend your booking, we ask that you let us know as soon as possible.
If a booking has not arrived within 30 minutes of the booking time and we have not heard from you, it will be treated as a no-show.
Any deposits paid will be retained by Sannio and any bookings between 4-8 guests, where a card guarantee was taken at the time of booking, a £20 per person charge will be applied to your card.
If you're running late, please contact us as soon as possible. While we'll always do our best to accommodate delayed arrivals, tables cannot be held indefinitely and may be released if we have not heard from you.
Repeated no-shows may result in future bookings being declined.
Why Is There a Service Charge, and Where Does It Really Go?
Think about your perfect evening out. You're relaxing, enjoying great food and catching up with friends while our team works behind the scenes to make everything run smoothly.
To help recognise that effort, a 10% service charge is added to all bills.
We've deliberately kept this at 10%, which is lower than the standard 12.5% service charge or even more that are now common place
in many restaurants.
Where Does It Go?
100% of the service charge goes directly to our team.
It isn't just shared with the person who served your table. It is distributed equally across the entire restaurant team, including the kitchen staff preparing your meals and the cleaning team who help keep everything running smoothly behind the scenes.
The people you don't always see are just as important to your experience as the people you do.
Why Do We Add It?
Like many restaurants, we found that guests often assumed a service charge had already been added to their bill. When it hadn't, our team frequently missed out on recognition for their hard work.
Introducing a service charge created a clearer and fairer system for everyone.
Many members of our team are students working around their studies, giving up evenings, weekends and holidays to help create a great experience for our guests. While all team members are paid properly for the work they do, the service charge provides an additional direct reward for the effort they put in.
We believe in being transparent about where your money goes, and we hope this gives you a better understanding of how your contribution supports the people looking after you, both front of house and behind the scenes.
It's Almost Time for Your Visit. What Should You Know?
Most visits to Sannio are straightforward — arrive, relax and enjoy your meal.
However, as a small restaurant, particularly on busy theatre and event days, there are a few things that help us keep service running smoothly for everyone. The information below explains what to expect before and during your visit.
How Long Do I Get the Table For?
Tables are allocated for 1.5 hours.
Can I Have My Table for Longer?
During busy pre-theatre services, additional dining time is generally not available.
Extended dining times are most likely to be available during quieter trading periods, whether that's during the afternoon or later in the evening, and are always subject to availability.
If you're celebrating a birthday, special occasion, hen party or another event and would like a guaranteed extended dining time, please include this in your booking request so we can advise what may be possible.
What If I'm Running Late?
We understand that traffic, parking, public transport and life in general don't always go to plan.
If you're running 10 minutes or more behind schedule, please let us know as soon as possible by emailing info@sannio.co.uk
During busy services, our team may not always be able to answer the phone immediately, however booking emails are closely monitored throughout service and are often the quickest way to reach us.
If you're unable to email and are meeting friends or family at Sannio, another member of your party can contact us on your behalf or let us know when they arrive.
If we don't hear from you, tables may need to be released to other guests.
Dining time is not extended due to late arrival.
What If Some Of My Party Are Running Late?
We completely understand that, particularly with larger groups, not everyone always arrives at the same time.
You're welcome to order drinks while waiting for late-arriving guests, however food orders for the table will be taken 15 minutes after your booking time begins.
Our kitchen carefully plans service around both the number of guests expected and the timing of bookings throughout the day. Delaying food orders for an entire table can affect service across the restaurant and how promptly food reaches other guests.
If someone in your party is running a little behind, you're welcome to take their order by phone and place it with your server when the rest of the table orders.
This allows us to keep service running smoothly while helping late-arriving guests enjoy their meal with the rest of the group whenever possible.
Can I Arrive Early?
We wouldn't recommend it.
Arriving early doesn't mean your table will be available early.
As a small restaurant, we don't have a waiting area and our tables are carefully allocated throughout the day.
If you do arrive early, there are plenty of nearby places where you can relax before your reservation, including The Griffin across the road, Roya next door, The Variety Bar on the corner and many other nearby venues. Our team may suggest this and ask you to return at your booking time.
The best approach is simply to arrive on time and we'll be ready to welcome you.
Before You Leave – A Diners' Guide
Good food, good company and one last coffee? Perfect.
Before you head off, here's a quick guide to how the final part of your visit works at Sannio.
Around 15 minutes before the end of your booking, a member of our team will offer you the opportunity to order desserts, teas or coffees.
If you decline, a team member may say:
"If there isn't anything else I can do for you today, I'll prepare your bill for you in a few moments."
If you do order desserts, teas or coffees, the same courtesy will be given while your final items are being served and your bill may be delivered to your table at the same time.
This helps us make sure you can enjoy your time with us, while also helping service run smoothly throughout the restaurant.
During busy pre-theatre services and event days, table timings are particularly important and we may need your table back promptly at the end of your booking.
This may seem a little strict, particularly during busy pre-theatre services, however our goal is simple: we want every guest to enjoy their time with us.
When one table runs significantly over time, it can have a knock-on effect on the guests arriving after them, who are often working to theatre curtain-up times of their own.
By sharing our process, we hope you'll better understand why your bill may be delivered to your table before you request it and why table timings are carefully managed during our busiest periods.
🎭 Panto & Festive Season – A Survival Guide
Here's everything you need to know to survive the busiest and most chaotic time of the year.
Between theatre crowds, Christmas parties, festive celebrations and the King's Theatre Pantomime, things work a little differently at Sannio during this period.
To help make your visit as smooth as possible, we've gathered everything you need to know in one place.
Navigating Our Pre-Theatre Rush
Most of the year, pre-theatre dining at Sannio is busy but predictable.
Panto Season is a little different.
Alongside our usual theatre guests, we welcome lots of families, children, grandparents and festive celebrations. The atmosphere is fantastic, but it also means service moves at a different pace.
Parents want their children to have a magical experience, children are excited for the show, and everyone is working towards the same curtain-up time.
As you can imagine, once a child has decided they want something, they usually wanted it five minutes ago. 😄
For that reason, table timings, booking times and service planning become especially important during Panto Season and help us keep things running smoothly for everyone.
During Panto & Festive Season, Which Menus Are Available?
During Panto & Festive Season, the available menus are our Festive & Panto Menu and our Kids Menu.
Our À La Carte Menu is not available during this period.
Why the change?
Quite simply, this is the busiest time of the year.
Our Festive & Panto Menu still offers a wide range of starters, mains and desserts, with something to suit most tastes. By focusing service around one main menu, our kitchen and front of house team can maintain the quality, consistency and speed of service our guests expect during this exceptionally busy period.
The Kids Menu remains available throughout the season, ensuring younger diners continue to have options designed especially for them.
It also helps us get everyone fed, watered and across the road to the theatre on time.
Festive & Panto Dining Times
During Panto Season, our dining times are carefully planned around the King's Theatre performance schedule and the different ways our guests like to enjoy their day or evening in Glasgow.
Some guests prefer an earlier meal and time for a drink before the show, while others, particularly families with children, prefer to dine a little closer to curtain-up and head straight across to the theatre afterwards.
To help accommodate both, we offer the following dining times:
4:00pm
Ideal for guests who would like a relaxed meal before the show and time to enjoy a drink nearby before heading across to the theatre.
The King's Theatre doors generally open around the end of your dining time with us.
5:30pm
Particularly popular with families attending the pantomime.
This dining time allows guests to enjoy their meal before making the short walk across to the theatre shortly before the performance begins.
Changes, Reductions & Cancellations During Panto & Festive Season
We understand that plans can change, particularly during the festive period when diaries fill up quickly and family commitments can sometimes move around unexpectedly.
However, because this is our busiest time of year and demand for tables is exceptionally high, festive bookings are subject to different cancellation and amendment rules from the rest of the year.
If you're booking during Panto & Festive Season, we strongly recommend taking a moment to review our cancellation, amendment and deposit policies before confirming your reservation.
The earlier we're made aware of any changes, the more opportunity we have to help and, where possible, offer those tables to other guests who may be hoping to visit during this busy period.
One Final Thought
For many families, a visit to the King's Theatre Pantomime and a meal at Sannio has become part of their festive tradition.
Family traditions can take years to build, so we're genuinely honoured to already be a small part of so many Christmas memories, and increasingly, part of creating new ones for the next generation too.
Whether you're joining us for a quick pre-theatre meal, a family celebration, or your child's very first pantomime, we know these occasions matter.
We also know that a great family day out isn't just about keeping the children happy. Helping keep things relaxed and stress-free for parents, grandparents and everyone else around the table matters just as much.
That's why we work hard to make the experience as enjoyable and straightforward as possible, so you can focus on what really matters — good food, good company and making memories together.
We look forward to welcoming you.
Courtesy, Comfort & Consideration
a) Electronics & Consideration for Others
We kindly ask that video or phone calls are taken outside or in a quieter area.
For private functions, device use is at the discretion of your group.
b) Children & Use of Tablets or Mobile Phones
We understand that tablets or phones can help children relax and often regulate within a busy environment.
We kindly ask that headphones are used. This allows your child to play their games or shows at the sound level they are used to at home, or the level they enjoy. If headphones are not available, we request that another form of quiet entertainment is chosen, such as colouring, fidget toys, cards, or silent games.
This helps maintain a calm and enjoyable environment for all guests.
a) Gift Vouchers
Gift vouchers are available to purchase directly from the restaurant.
Gift vouchers start from £50.
Payment for e-gift vouchers is made securely by online payment.
Gift vouchers are emailed directly to the purchaser or nominated recipient instantly, which will contain a unique ‘Redemption Code’ which should be given to the restaurant at time of booking or before your bill is prepared.
Non-promotional vouchers are valid for 6 months from the date of purchase.
Promotional vouchers may have shorter validity periods and exclusions.
All vouchers are non-refundable, non-transferable and have no cash value.
Expired vouchers will not be accepted.
Vouchers must be presented when paying.
b) Available Menus
Menus displayed across third-party platforms, search engines, external websites or older social media posts may not reflect the most current menu available as well as Menus that are not available during the Festive & Panto Season.
The official Sannio website displays the most up-to-date Festive & Panto menu & Kids Menu, and these are the menus we operate from.
c) Allergies & Dietary Requirements
Please inform your server of any allergies or dietary requirements before ordering.
Our kitchen handles all major allergens and, while every care is taken, we cannot guarantee the absence of cross-contamination.
d) Challenge 25 Policy
Sannio operates a Challenge 25 policy. If you look under 25, you may be asked for valid photo ID when ordering alcohol.
e) Privacy & Data
Customer details are collected solely for managing reservations and communications. We operate in line with UK GDPR regulations.
f) General
By making a booking, purchasing a voucher, paying a deposit, making a payment directly with the restaurant, or booking through our website or any third-party booking platform, you agree to these Terms & Conditions.
These Terms & Conditions are designed to help us provide the best possible experience for all of our guests while ensuring our restaurant operates fairly and smoothly for everyone