Guest Information, Booking Terms & Conditions
Before You Book
Whether you're joining us for a quick pre-theatre meal, a family celebration, a catch-up with friends or a larger group gathering, we're delighted you've chosen to spend some time with us.
As a small independent family-run restaurant, every table really does matter. Behind the scenes, we're carefully planning tables, staffing and service to make sure every guest has the best possible experience.
The information below explains how bookings, deposits, changes and cancellations work at Sannio. We know it's not the most exciting read, but we'd much rather be upfront from the start than have any surprises later.
Before Your Visit — Reconfirming Your Booking
We kindly ask that you save our contact details, just in case we need to get in touch before your booking. It also helps prevent any important emails from ending up in your spam or junk folder.
📞 0141 237 2322
All bookings must be reconfirmed before your visit. It only takes a moment and can be done by email or text using the link we send you.
Around three days before your visit, you'll receive a quick reconfirmation request. Please complete this at least 48 hours before your booking time.
If you've made a last-minute booking (less than 48 hours before your dining time), please reconfirm as soon as you receive our request.
If a booking hasn't been reconfirmed, we'll always try to reach you first. However, if we haven't heard from you, Sannio reserves the right to release your table and cancel the booking. This simply helps us make sure every table goes to guests who are definitely joining us.
Bookings cancelled due to non-reconfirmation are treated as guest cancellations, and our standard deposit and cancellation terms apply.
Once you've reconfirmed, you won't normally hear from us again. Occasionally though, we may give you a quick call if we need to clarify something, confirm your guest numbers or chat through a special request.
Jump to:
• Before Your Visit - Reconfirm Your Booking
• Deposits
• No-Shows
• Accessibility & Access Information
A Few Final Things
How Booking Requests & Table Allocation Work
If you're booking for 5 guests or more, your reservation is treated as a Booking Request rather than being confirmed instantly.
Don't worry—this simply gives us a chance to make sure we can seat your group comfortably and plan our tables around other bookings already in the restaurant.
If your preferred dining time isn't available, we'll always try to offer you the closest suitable alternative.
Once we've reviewed your request, we'll send you a confirmation email with your allocated dining time.
Please take a moment to check your confirmation email, as the time we've allocated may occasionally be slightly different from the one you originally requested.
If you don't contact us to amend or decline the booking, we'll assume you're happy with the confirmed reservation and the relevant deposit, booking adjustment and deadline notice period policies will then apply.
As a small independent restaurant, this process helps us make the best use of every table and allows us to welcome as many guests as possible throughout the day.
The Boring Stuff...
Card Guarantees, Deposits, Booking Changes & Cancellations
We'll keep this bit as simple as possible and cover the things you really need to know before your visit.
If you'd like a little more detail about how some of our booking policies work, you'll find it by clicking Additional Booking Information which takes you to the bottom of this page.
Hopefully, you won't need it... but it's there if you do!
Why Do You Need My Card Details?
If you're booking for 4 to 8 guests, we'll ask you to register details to hold your table, called a card guarantee, which is completed when you book through platforms such as TheFork.
Don't worry – this isn't a deposit, and we don't take any money from your card when you book.
Your card details are simply held securely in case the booking isn't cancelled within the required notice period or nobody arrives for the reservation.
If you join us as planned, or you let us know in time that you can't make it, you won't be charged a penny.
If the agreed booking terms aren't met, a £20 per guest charge will be applied to the card provided.
Empty tables can have a big impact, especially at short notice or if your booking is large. Card guarantees help protect us against late cancellations and no-shows, while allowing most guests to book without paying a deposit upfront.
Do I Need To Pay a Deposit?
If you're joining us as a group of 9 guests or more, we'll simply ask for a £20 per person deposit to secure your booking.
Need to make changes or cancel your booking after paying your deposit? No problem - we'll explain exactly how that works next.
What Happens If My Plans Change?
We completely understand that plans can change, and we'll always do our best to help. If anything changes after you've booked, please give us a call on 0141 237 2322 or email info@sannio.co.uk as soon as possible to update us.
To keep things fair, and clear, any minor changes, such as a very small drop in numbers (up to a 10% drop in your original numbers) up to 48 hours until your booking, can usually be accepted without affecting your deposit or incurring any additional charges. If you have paid a deposit for the small amount of guests that can no longer come, this will just be deducted from your bill for the remaining guests that were able to attend.
Any changes should be shared with us before you Reconfirm your booking, which we request you to do by email or text just over 2 days before your booking time (check your emails including your junk/spam folder).
What’s are the Rules?
We have Three Policies that take care of this:
Headcount Check
Booking Amendment Policy
Deadline Notice Period
Sounds very official right? These are just some clear rules we run by to keep things running as smoothly as possible.
Headcount Check - Before you reconfirm your booking by email or text, please let us know of any changes. We then know how many guests are attending, then we have our ‘Headcount Check’.
Booking Amendment Policy- This Policy explains what we consider a Minor and a Major Change to your booking, the amount of time where you can make large adjustments or changes to your booking without forfeiting your deposit. This is the same time set for our Cancellation Deadline, to keep things simple.
Deadline Notice Period – The amount of notice you need to give us if you decide to cancel or make big changes to your booking. Whether you're inside or outside this deadline determines what happens to your deposit: refunded in full, deducted from the remaining guests' final bill, or retained by Sannio.
Our Deadline Notice period information is coming up, under the heading: What Happens If I Need To Cancel or Make Big Changes to My Booking?
What Happens If I Don't Turn Up?
We know that sometimes life doesn't go to plan. If you're running late or can't make your booking, please let us know as soon as you can.
If you haven't arrived within 30 minutes of your booking time and we haven't heard from you, we'll unfortunately have to treat your booking as a no-show.
If you've paid a deposit, we'll retain it in line with our booking terms.
If your booking was for 4–8 guests and secured with a card guarantee, a £20 per guest charge will be applied to the card provided.
If you're running late, we'll always do our best to accommodate you. However, we can't hold tables indefinitely, and they may need to be released if we haven't heard from you.
Repeated no-shows without contacting us will result in future bookings being declined.
What Happens If I Need To Cancel or Make Big Changes to My Booking?
If you need to cancel your booking, or make big changes to your booking, we simply ask that you let us know before the applicable ‘Deadline notice period’ below.
You are able to Cancel your booking by clicking on the ‘Cancel My Reservation’ Button which is in your Booking Confirmation email.
Be aware, this will allow your to Cancel, our Cancellation Deadline timings apply to all bookings, so please check this before you commit to a cancellation, as your deposit may be retained by Sannio.
If you cancel before the Deadline set for your booking, any deposit you've paid can either be refunded in full or transferred to a Sannio eGift Voucher, your choice.
How Much Notice Do I Need to Give?
Number of Guests | Deadline Notice Period
1–8 guests 48 hours or more
9–14 guests 4 days or more
15–19 guests 7 days or more
20–24 guests 10 days or more
25–34 guests 14 days or more
35–50 guests 28 days or more
The Deadline notice period is always based on the original number of guests booked, even if your guest numbers later change.
As a small independent family-run restaurant, it becomes increasingly difficult to refill larger tables at short notice. These notice periods help us offer those tables to other guests whenever possible.
Before Your Visit
What Should You Know?
Most visits to Sannio are wonderfully simple - arrive, relax and enjoy your meal.
As a small independent restaurant, particularly during busy pre-theatre services and special events, there are just a few things worth knowing before you arrive. They'll help your visit, and everyone else's, run as smoothly as possible.
How Long Do I Get the Table For?
Tables are allocated for 1.5 hours.
Can I Have My Table for Longer?
During busy pre-theatre services, additional dining time is generally not available.
Extended dining times are most likely to be available during quieter trading periods, whether that's during the afternoon or later in the evening, and are always subject to availability.
If you're celebrating a birthday, special occasion, hen party or another event and would like a guaranteed extended dining time, please include this in your booking request so we can advise what may be possible.
What If I'm Running Late?
We understand that traffic, parking, public transport and life in general don't always go to plan.
If you're running 10 minutes or more behind schedule, please let us know as soon as possible by emailing info@sannio.co.uk
During busy services, our team may not always be able to answer the phone immediately, however booking emails are closely monitored throughout service and are often the quickest way to reach us.
If you're unable to email and are meeting friends or family at Sannio, another member of your party can contact us on your behalf or let us know when they arrive.
If we don't hear from you, tables may need to be released to other guests.
Dining time is not extended due to late arrival.
What If Some Of My Party Are Running Late?
We completely understand that, particularly with larger groups, not everyone always arrives at the same time.
You're welcome to order drinks while waiting for late-arriving guests, however food orders for the table will be taken 15 minutes after your booking time begins.
Our kitchen carefully plans service around both the number of guests expected and the timing of bookings throughout the day. Delaying food orders for an entire table can affect service across the restaurant and how promptly food reaches other guests.
If someone in your party is running a little behind, you're welcome to take their order by phone and place it with your server when the rest of the table orders.
This allows us to keep service running smoothly while helping late-arriving guests enjoy their meal with the rest of the group whenever possible.
Can I Arrive Early?
We wouldn't recommend it.
Arriving early doesn't mean your table will be available early.
As a small restaurant, we don't have a waiting area and our tables are carefully allocated throughout the day.
If you do arrive early, there are plenty of nearby places where you can relax before your reservation, including The Griffin across the road, Roya next door, The Variety Bar on the corner and many other nearby venues. Our team may suggest this and ask you to return at your booking time.
The best approach is simply to arrive on time and we'll be ready to welcome you.
Before You Leave – A Diners' Guide
Good food, good company and one last coffee? Perfect.
Before you head off, here's a quick guide to how the final part of your visit works at Sannio.
Around 15 minutes before the end of your booking, a member of our team will offer you the opportunity to order desserts, teas or coffees. If you decide not to order anything else, don't be surprised if a member of our team says something along the lines of:
"If there isn't anything else I can do for you today, I'll prepare your bill for you in a few moments."
If you do order desserts, teas or coffees, you'll be given the same courtesy while you enjoy your final items, and your bill will be delivered to your table along with the last of your order.
This isn't about rushing you. It's simply part of how we keep service running smoothly, while still giving you time to relax and enjoy the end of your meal.
During busy pre-theatre services and event days, table timings become particularly important.
We know this can sometimes feel a little strict, especially if you're having a great time. However, many of our next guests may be on their way to a theatre performance or event and are working to a fixed curtain-up time too.
By sharing our process with you in advance, we hope you'll understand why your bill may arrive before you ask for it and why table timings are carefully managed during our busiest services.
Service Charge
What Is a Service Charge?
A service charge is a contribution added to your bill to recognise the team who helped create your dining experience. Unlike a traditional tip, it is shared across the restaurant team rather than being kept by one individual.
What Is Sannio's Service Charge?
At Sannio, a 10% service charge is automatically added to all final bills.
We've deliberately kept this at 10%, which is lower than the 12.5% (or more) now commonly added by many restaurants.
The service charge is clearly communicated throughout the booking process, on our website and on our menus, so there are no surprises.
How Does Our Team Receive It?
Every penny of our service charge goes directly to our team.
It is shared fairly across our entire team, recognising everyone who plays a part in your experience, from our front of house and kitchen teams to those working behind the scenes.
In accordance with the Employment (Allocation of Tips) Act 2023, which came into force on 1 October 2024, 100% of all service charges and qualifying tips are passed directly to our team.
Our service charge is distributed electronically through payroll and is clearly shown on each team member's payslip. This provides a transparent, fair and consistent system, ensuring every eligible team member receives the correct amount while giving them a clear record of their earnings for their own financial records.
I'd Prefer to Leave Cash Instead
If you'd like to leave an additional cash tip, our team would be incredibly grateful.
However, removing the service charge from your bill doesn't mean the cash will go directly to the person who served you. In line with our tipping policy, all tips are shared fairly amongst the team.
Leaving the service charge on your bill is the simplest way to ensure your contribution is distributed fairly and transparently across everyone who helped create your experience.
Of course, if you'd still like to leave an additional cash tip, it will always be appreciated by our team.
Why Is There a Service Charge?
Great hospitality is a team effort.
From the moment you arrive until the moment you leave, many people contribute to your experience. Our service charge is an additional way of recognising and thanking everyone who plays a part in making your visit to Sannio special.
It's a way for guests to say "thank you" to the entire team, recognising the care, hard work and attention that goes into every visit.
Our Promise
We're committed to being open, honest and transparent, because we believe you should always know where your contribution goes.
Thank you for helping us recognise the people who work hard behind every visit to Sannio.
Your support means a great deal to our entire team, and we're truly grateful you've chosen to spend your time with us.
Accessibility & Access Information
Sannio is set in the basement of a listed building, and access is via a staircase only — unfortunately, the building cannot accommodate a lift.
There are 13 steps down to the restaurant, with handrails on both sides. If stairs are manageable for you but you'd appreciate a little extra time or a helping hand, just let us know when you arrive — our team is always happy to assist.
As a small basement restaurant, we're unfortunately unable to store wheelchairs, buggies or prams during your visit, as we don't have the space to keep walkways and exits clear.
Assistance dogs are always welcome.
We know our stairs mean Sannio sadly isn't suitable for every guest, and we're always upfront about this so there are no surprises on arrival. If you're unsure whether we can accommodate your needs, please call us on 0141 237 2322 or email info@sannio.co.uk before booking — we'd much rather have a quick chat than have you make a wasted journey.
🎭 Panto & Festive Season – A Survival Guide
Here's everything you need to know to survive the busiest (and probably the most exciting!) time of the year.
Between theatre crowds, Christmas parties, festive celebrations and the King's Theatre Pantomime, things work a little differently at Sannio during this period.
To help make your visit as smooth as possible, we've gathered everything you need to know in one place.
Navigating Our Pre-Theatre Rush
Most of the year, pre-theatre dining at Sannio is busy but predictable.
Panto Season is a little different.
Alongside our usual theatre guests, we welcome lots of families, children, grandparents and festive celebrations. The atmosphere is fantastic, but it also means service moves at a different pace.
Parents want their children to have a magical experience, children are excited for the show, and everyone is working towards the same curtain-up time.
As you can imagine, once a child has decided they want something... they usually wanted it five minutes ago! 😄
That's why table timings, booking times and service planning become especially important during Panto Season. They help us keep everything running smoothly, while making sure everyone gets fed, watered and across the road to the theatre on time.
During Panto & Festive Season, Which Menus Are Available?
During Panto & Festive Season, we serve our Festive & Panto Menu alongside our Kids Menu.
Our À La Carte Menu and our usual All Day Set Menu take a little festive break during this period.
Why the change?
Quite simply, it's the busiest time of the year.
Our Festive & Panto Menu still offers a wide range of starters, mains and desserts, with something to suit most tastes.
By focusing service around one main menu, our kitchen and front of house team can maintain the quality, consistency and speed of service our guests expect during this exceptionally busy time.
Our Kids Menu remains available throughout the season, ensuring younger diners continue to have options designed especially for them.
It all helps us deliver the best possible experience while making sure everyone gets to the theatre on time.
Festive & Panto Dining Times
During Panto Season, our dining times are carefully planned around the King's Theatre performance schedule and the different ways our guests like to enjoy their day or evening in Glasgow.
Some guests prefer an earlier meal with time for a drink before the show, while others, particularly families with children, prefer to dine a little closer to curtain-up before heading straight across to the theatre.
To help accommodate both, we offer the following dining times.
4:00pm
Ideal if you'd like a relaxed meal before the show, with time to enjoy a drink nearby before heading across to the theatre.
The King's Theatre doors will usually open around the time you're finishing your meal with us.
5:30pm
Particularly popular with families attending the pantomime.
This dining time allows you to enjoy your meal before making the short walk across to the theatre shortly before the performance begins.
One Final Thought
For many families, a visit to the King's Theatre Pantomime followed by a meal at Sannio has become part of their festive tradition.
Family traditions take years to build, so we're genuinely honoured to already be a small part of so many Christmas memories and, increasingly, to be part of creating new ones for the next generation too.
Whether you're joining us for a quick pre-theatre meal, a family celebration or your child's very first pantomime, we know these occasions matter.
We also know that a great family day out isn't just about keeping the children happy. Helping parents, grandparents and everyone around the table relax and enjoy the experience matters just as much.
That's why we work hard to make every visit as enjoyable and straightforward as possible, leaving you free to focus on what really matters — good food, good company and making memories together.
We can't wait to welcome you.
A Few Final Things
Before you visit, there are just a few final things worth knowing.
Courtesy, Comfort & Consideration
We want Sannio to be somewhere everyone feels comfortable, relaxed and welcome.
A little kindness and consideration for the people around us goes a long way, so we simply ask that everyone helps us create an enjoyable atmosphere for all our guests.
Electronics & Consideration for Others
If you need to take or make a phone or video call, we kindly ask that you step outside or move to a quieter area where possible.
If you've booked a private function, you're welcome to decide what works best for your own group.
Children, Tablets & Mobile Phones
We completely understand that tablets and mobile phones can be a fantastic way to help children relax, stay entertained or regulate in a busy environment.
We simply ask that headphones are used wherever possible. This allows children to enjoy their games, films or favourite programmes at a volume that's comfortable for them, without disturbing other guests.
If headphones aren't available, we'd really appreciate quieter alternatives such as colouring, fidget toys, card games or other silent activities.
Our aim isn't to stop children being children. We simply want everyone—families, couples, theatre-goers and groups of friends—to enjoy their time with us in a relaxed and welcoming environment.
Allergies & Dietary Requirements
Please inform your server of any allergies or dietary requirements before ordering.
Our kitchen handles all major allergens and, while every care is taken, we cannot guarantee the absence of cross-contamination.
Challenge 25 Policy
Sannio operates a Challenge 25 policy. If you look under 25, you may be asked for valid photo ID when ordering alcohol.
Privacy & Data
Customer details are collected solely for managing reservations and communications. We operate in line with UK GDPR regulations.
🎁 Gift Vouchers
Looking for a gift? Our gift vouchers are available to purchase directly from Sannio and start from £50.
eGift Vouchers are paid for securely online and are emailed instantly to either you or your chosen recipient. Each voucher contains a unique redemption code, which simply needs to be provided when booking or before your bill is prepared.
Standard gift vouchers are valid for 6 months from the date of purchase.
From time to time, we may also offer promotional vouchers. These may have different expiry dates or additional conditions, which will always be clearly stated at the time of purchase.
Please note that gift vouchers are non-refundable, non-transferable, have no cash value, and cannot be accepted after their expiry date.
Additional Booking Information
The information below expands on some of our booking policies for guests who'd like a little more detail.
Booking Amendment Policy
This Policy explains what we consider a Minor and a Major Change to your booking, the amount of time were you can make large adjustments or changes to your booking without forfeiting your deposit. This the same time set for our Big Amendments and Cancellations, which are covered by our ‘Deadline Notice Period’, to keep things simple.
Minor Booking Changes
Minor changes are usually no problem and include:
Adding guests (subject to availability).
Reducing your booking by up to 10% of the original guest numbers.
Please let us know as soon as possible by calling or emailing the restaurant.
Changes should be made before you reconfirm your booking, and no later than 48 hours before your reservation.
Major Booking Changes
A significant adjustment includes:
Reducing your booking by more than 10% of the original guest numbers.
Major changes to your dining time.
Requests to move your booking to another date.
These changes are linked to your original booking size, not the revised guest numbers.
The applicable Deadline Notice Period for your original booking will continue to apply.
Where a significant reduction takes place after the applicable deadline notice period, deposits relating to guests who no longer attend will be retained by Sannio
Moving Your Booking
We'll always do our best to accommodate requests to move your booking.
Please note:
Requests must be made before the applicable deadline notice period.
Bookings may only be moved once.
The new booking must be within 3 months of the original booking date.
All new dates remain subject to availability.
Alternative dates cannot be guaranteed during:
Festive & Panto Season
Valentine's Day
Mother's Day
Father's Day
New Year's Eve
Other exceptionally busy trading periods
Requests received after the applicable deadline notice period will be treated as a cancellation.
Table Allocation Following Booking Changes
Larger changes to your booking may mean your original table is no longer the most suitable option.
Where necessary, we may:
Move your table to a more suitable area.
Amend your booking time.
Reconfigure your reservation to make the best use of available tables.
Where possible, we'll always discuss this with you first.
Why These Rules Exist
As a small independent family-run restaurant, every table plays an important part in how we plan each service.
Large bookings require careful planning, and significant last-minute changes can leave tables sitting empty that other guests could have enjoyed.
These additional guidelines help us remain as flexible as possible, while allowing us to continue providing the best experience for all of our guests.
General
By making a booking, purchasing a voucher, paying a deposit, making a payment directly with the restaurant, or booking through our website or any third-party booking platform, you agree to these Booking Terms & Conditions.
These Booking Terms & Conditions are designed to help us provide the best possible experience for all of our guests while ensuring our restaurant operates fairly and smoothly for everyone